Refund policy

We want you to love and be satisfied with your purchase. If you need to return or exchange an item, please mail it back to our store or stop in to our Rockford location. We must receive the item within 14 days of purchase to receive store credit in the form of a gift certificate (no refunds). The item must be unworn with tags attached to receive store credit. Customers are responsible for cost of return shipping unless otherwise indicated.

Jewelry, handbags, and sale items are final sale and not eligible for returns.
Additional non-returnable items:
- Gift cards
- Health and personal care items

As a small boutique, we cannot accommodate every return, but we will do our best to make sure you are satisfied with your shopping experience.

Shipping
To return your product, you should mail your product to: B Jones, 1655 North Alpine Road, Rockford IL 61107.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.